Online Policies

About

Does SkinTech have a Store?

SkinTech is sold at Helen’s Haven MedSpa in Honolulu, HI and online.

International Orders

Does skintechskincare.com accept international orders?

Due to our current shipping policy, the skintechskincare website can only accept orders from the 50 states in the United States. If you are an international customer, we will happily assist you with a phone order. Please call our sales staff at during regular business hours (9 AM to 5 PM HST) to check product availability and get a current shipping quote. International customers are responsible for paying all costs related to shipping the order, including shipping, duties, tariffs etc. Orders to U.S. territories are considered international.

Orders

Once I have placed an order online, can I make changes to or cancel?

We strive to make your shopping experience with us enjoyable and stress-free. We will be more than happy to assist you in any capacity relating to our site, or questions that you have about your order as well as inquiries about items that we carry. Please call our SkinTech team at during business hours (9 am-5 pm HST) or feel free to e-mail us at customerservice@skintechskincare.com.

How will I know if you have received my order?

An automatic response will be sent to your provided e-mail address confirming that SkinTech, LLC skincare has indeed received your order. If you fail to receive this e-mail within 24 hours, please call or e-mail customerservice@skintechskincare.com and we will be able to check the status of your order.

When should I expect my order to arrive?

Packages should arrive within 5 to 7 business days and are shipped via USPS Ground Service. Transit times may increase if your order is being shipped to a rural address or during holiday seasons.

What if an item I order is back-ordered or unavailable?

Due to high demand for many of our items, SkinTech, LLC cannot always guarantee availability of all products. If you have ordered an item that is no longer available or if an item will be delayed in shipping, we will notify you via e-mail. Your credit card will not be charged until your order is ready to be shipped and you will never be charged for the items that are no longer available.

Shipping

How will I be able to track my package?

Upon processing your order, SkinTech, LLC will send you a confirmation e-mail which will include a USPS tracking number. Using USPS.com, you can check the status of your package at any time.

Will I be charged sales tax?

Residents outside of the state of Hawaii will not be charged sales tax. As SkinTech, LLC is a business operating in the city of Honolulu, there will be a 4.712% sales tax for residents of the state of Hawaii.

Return/Exchange

What is your return/exchange policy?

If for any reason you are not completely satisfied with your purchase you may return or exchange your product within 14 days from date of purchase. Please note: Shipping and handling charges are non-refundable.

Where do I send my return/exchange item(s)?

Please fill out and return the provided Return/Exchange Form with item(s) to:

Online Store Returns:

4819 Kilauea Ave. #6

Honolulu, HI 96816

Your credit or refund will take 10-14 business days. For credit card refunds, we’ll credit your account and it will show on your following statement depending on the issuing band and/or billing cycle.

Discount Codes

How do I use a promotional or discount code that I have received?

Once you are ready to checkout, simply enter the given code into the box marked “Promotional or Discount Code.” Once you press the “apply coupon” button the page will refresh and pricing information will update.

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